Box Office Hotline Hours

May 1-31: Monday-Friday from 12–5pm; Closed Weekends
June 4–29: Tuesday-Saturday from 12-5pm; Closed Sundays & Mondays
July 2–August 10: Tuesday-Saturday from 12-8pm*; Sundays from 12-5pm; Closed Mondays
*On performance days only; 5pm otherwise

The physical Box Office will open to the public at 12pm on June 4 for in-person sales (‘62 Center for Theatre Dance, 1000 Main Street).

COVID-19 Code of Courtesy

Use of face masks is optional for all visitors at the ’62 Center for Theatre & Dance, Clark Art Institute, and MASS MoCA.

Patron Code of Courtesy

Through shared understanding and the desire to create a sense of community with our attendees, Williamstown Theatre Festival is part of a Berkshire-based consortium of cultural organizations, who have developed a unified “Patron Code of Courtesy.” We understand that attendees at our cultural events have awareness of playing a vital role in ensuring the enjoyment of all in our spaces. Please note: each individual organization may have additional policies. Click here to view the full Patron Code of Courtesy .

PROCESSING FEES & WILL CALL

All tickets are subject to a $5 processing fee per ticket. All tickets will be digital this summer and emailed as a link in the order confirmation email.

Exchange Policy

Tickets may be exchanged for the same production up to 48 hours prior to the performance you are unable to attend (subject to availability). A $3 per-ticket fee (waived for Donors at the $500 level and above) will be charged in addition to any applicable ticket upgrade costs. Refunds will not be made on exchanges into a lower-priced performance or seating area. We regret that we cannot seat a patron who has missed a previous performance.

Refund Policy

All sales are final. There are no refunds. Program, casting, and COVID-19 protocols are subject to change. If you find you are unable to use your tickets, please consider returning them to the Box Office prior to the performance to receive a tax-deductible receipt.

Accessibility

The ‘62 Center for Theatre & Dance is wheelchair accessible. Please request accessible seating when ordering tickets. A limited number of assistive listening devices are available for all performances on a first-come, first-served basis. For more information about WTF’s access programs, please call the Box Office at (413) 458-3253.

Parking

Ample free parking is available in the three-level parking garage behind the theater, accessible from Main Street (Route 2) and from Whitman Street, just off of Route 7. Additionally, there is street parking and accessible parking available across the street from the theater on Stetson Court and Park Street or in the public parking lot at the bottom of Spring Street (a short walk to the theater). Please adhere to all posted parking regulations, or you may be ticketed.

AccessTix

A limited number of AccessTix will be available for every Festival performance for $30. While there are no restrictions on who can purchase AccessTix, the purpose of this reduced price ticket program is to provide an entry-level price point for people who cannot otherwise afford to attend the Festival, so please consider this when making your ticket selection. AccessTix quantities are limited and availability may vary by production and performance. There is a limit of four AccessTix per performance per customer.

EBT & ConnectorCare Card to Culture

WTF is a proud participant in the state-wide Card to Culture initiative created by the Mass Cultural Council in partnership with the Executive Office of Health and Humans Services’ Department of Transitional Assistance, and the Massachusetts Health Connector, respectively. Anyone with a Massachusetts-issued EBT (Electronic Benefits Transfer) card or ConnectorCare health insurance card may contact the Box Office via phone or in-person to purchase $20 tickets to performances on the MainStage and CenterStage (tickets subject to availability; offer limited to two tickets per EBT or ConnectorCare card). Cannot be combined with any other offer or used for special events. See the full list of participating organizations offering EBT & ConnectorCare discounts.

HALF-TIX

WTF takes part in the Berkshire county-wide “Half-Tix Discount Program.” Every participating organization sells half-priced tickets at their respective Box Office from 12-5pm daily for that day’s performance(s). These tickets are only available in-person day-of, are first-come, first-served (pending ticket availability), and limited to two tickets per household. We recommend calling the Box Office prior to making the trip to the venue to inquire about availability. Blackout dates may apply.

RUSH

Rush tickets to our MainStage and CenterStage productions are subject to availability and may be purchased, if available, two hours prior to each performance at the Box Office—CASH ONLY. General adult rush tickets are $30 and youth student rush tickets are $20. Limit two general adult rush tickets per person. Limit one youth student rush ticket per student with valid student ID (youth student ID must be presented at the Box Office at time of purchase to obtain the discount). WHEN YOU COME TO THE BOX OFFICE WINDOW, YOU MUST SAY THAT YOU WISH TO PURCHASE RUSH TICKETS. Rush ticket discount cannot be combined with any other offer and is subject to ticket availability.

Gift Certificates

Gift Certificates are available throughout the year in any denomination and make wonderful birthday, holiday, or thank you gifts. To order, call the Box Office Hotline at (413) 458-3253 or click on the BUY button on our website. Gift certificates can be mailed to either the buyer or recipient.

Latecomers

Performances start on time; latecomers will be admitted at the House Manager’s discretion.

Cameras & Recording Devices

All cameras and recording devices are strictly forbidden inside the theater. Please check them with the House Manager before entering the theater.

Phone Use

Phone use during performances is strictly prohibited. Silence your phone and turn off alarms prior to entering the theater. Anyone seen using a device (phone, smart watch or accessories) during the performance will be escorted out of the venue.

’62 Center Stages

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